We offer online software as a service (SaaS) through our websites https://sambot.trade/ and https://app.sambot.trade/ (the “Website”). Our software (“Software”) allows you to trade and invest in cryptocurrencies by means of an automatic crypto trader bot – of which (solely) you control and configure the settings. The software is managed by Xoracom Ltd (C137093), registered by the laws of the Republic of Mauritius.

These terms and conditions (the “Terms”) apply to the relationship between Xoracom Ltd and you for any use of the Website and the Software that Xoracom Ltd offers. By using this software you agree with theses terms and conditions.

  1. Definitions
    1. Sambot or Xoracom Ltd: . A company limited by shares incorporated under the laws of the Mauritius with the identification number C137093, registered at the address: c/o Capital Horizons, 9th floor, Maeva Tower, Ebene, Mauritius.  Is also referred to as “we”.
    2. User(s): individual private person(s) or legal entity making use of the Website or Software. Users are also referred to as “you”.
    3. Software: the software Sambot was developed to enable Users to trade in crypto currencies on the crypto market with an automated trading bot, following the configured strategy.
  2. Registration and personal account
    1. If you want to use our Website and Software, go to https://app.sambot.trade/. You will need to register and create a personal account in order to use the Website and Software.
    2. You must protect the login details of your account and keep your password strictly secret. We will assume that all actions taken from your account are done by you or under your supervision.
    3. You agree to provide up-to-date, complete and accurate information on your account. You agree to promptly update your personal account when necessary, so that we can contact you if needed.
  3. Offers and prices
    1. All offers and free trials on the Website are without obligations. However, all offers and free trials are always subject to these Terms.
    2. The prices on the Website do not include taxes and expenses.
    3. We can always adjust our prices. The price change will take effect immediately.
  4. Payments and Subscriptions
    1. The user will subscribe to a package in order to continue using the bot.
    2. Each package authorises the user to create and use a specific number of bots.
    3. When a user upgrades his package, he will have to pay the total amount of the subscription, no prorata will be given if there is an ongoing subscription on a lower package.
  5. Cancelation & Refund policy
    1. There is no engagement and the user might stop using the Sambot bot at any time.
    2. The user has a maximum of 24h to make a refund request, after that period of time, we have a no refund policy.
  6. Fair use of our Website and Software
    1. By using our Website and Software, you declare to be at least 18 years old.
    2. You may not use the Website and Software in such way that you violate the Mauritian law or any other applicable laws and regulations.
    3. As a condition for using the Website and Software, you agree not to provide any information, data or content to us or the Website and Software that is incorrect, inaccurate, incomplete or that violates any law or regulation. In addition, you agree that you will not, nor allow third parties to:
      a.  enter any non-public / secure areas of the Website or Software;
      b.   send viruses, worms, junk mail, spam, chain letters, unsolicited offers or ads of any kind and for any purpose;
      c.   investigate, scan or test the Website of Software or any other related system or network, or violate any security or authentication;
      d.   use any automated systems of software to withdraw data from the Website (“screen-scraping”);
      e.   make and distribute copies of the Website or Software;
      f.   attempt to sell, distribute, copy, rent, sub-license, loan, merge, reproduce, alter, modify, reverse engineer, disassemble, decompile, transfer, exchange, translate, hack, distribute, harm or misuse the Website or Software;
      g.   or create derivative works of any kind whatsoever.
    4. You may not create an account under someone else’s name or act like someone else in any other way.
    5. In case the account concerns a corporate account, only an authorized person is allowed to trade with the corporate account. It is the responsibility of the user of the corporate account that only authorized persons have access to the account.
    6. If you receive personal data or other sensitive information from other users, you will keep this information secret.
    7.  Xoracom Ltd is entitled to (temporarily or permanently) block your account and deny you access to the Website, if we suspect abuse of the account or the Website. We can also block your account or deny you access to the platform if you do not comply with these Terms, including conditions and policies referenced herein.
  7. Privacy
    1.  Xoracom Ltd respects your privacy and anticipate the EU General Data Protection Regulation (GDPR). When you make use of our Website and Software, we will collect certain personal data from you. In our Privacy Policy you can read which personal data we collect and for what purposes.
  8. Intellectual property
    1.  Xoracom Ltd is the exclusive licensee of all intellectual property rights vesting in and relating to (all content made available through) the Website and the Software, such as – but not limited to – patents, patent applications, trademarks, trademark applications, database rights, service marks, trade names, copyrights, trade secrets, licenses, domain names, know-how, property rights and processes (“Intellectual Property Rights”).
  9. Availability of the Website and Software and disclaimer of warranties
    1. The Website and Software are available on computers and handheld mobile devices running iOS and Android. Sambot will use reasonable efforts to make the Website and Software available at all times. However, User acknowledges that the Website and Software are provided over the internet and mobile networks and thus the quality and availability of the Website and Software may be affected by factors outside Sambot’s reasonable control.
    2. Sambot does not accept any responsibility whatsoever for unavailability of the Website and Software, or any difficulty or inability to download or access content, or any other communication system failure which may result in the Website or Software being unavailable.
    3. Sambot is not responsible for any support or maintenance regarding the Website or Software. Sambot may – at its own discretion – update, modify, or adapt the Website or Software and their functionalities from time to time to enhance the user experience. Sambot is not responsible for any downtime resulting from these actions.
    4. To the maximum extent permitted by applicable law, Sambot hereby disclaims all implied warranties regarding the availability of the Website and Software. The Website and Software are provided “as is” and “as available” without warranty of any kind.
  10. Support, advice and disclaimer
    1. The User can contact us by the contact form or direclty by email at [email protected]. We will only give advice about the functioning of the Website and Software.
    2. Sambot explicitly does not:
      1. Give Users any personal advice on recommended settings for the Bot;
      2. Give Users any personal financial advice.
    3. Sambot may upload general tutorials and academy videos on the Website, about the functioning of the Website and Software.
    4. All tutorials, videos and templates uploaded by Sambot are general and contain in no way personal and/or financial advice. All use of these advices is at the sole risk of the User.
  11. Risks
    1. User is aware of the accompanying risks of possessing, trading and using crypto currencies and takes full responsibility for these risks.
  12. Liability
    1. Nothing in these Terms shall exclude or limit Sambot liability when it cannot be excluded or limited under applicable law.
    2. Sambot is not liable to you for any (direct or indirect) damage you suffer as a result of the use of the Website or Software or the content provided thereon. For example, Sambot is not liable for:
      • the proper functioning of (hyper)links provided by the Website or Software;
      • the quality of any template containing Bot settings, provided by Users on the Website;
      • the (lack of) financial benefit for the Users through the use of the Website or Software;
      • any situation where Users mobile device, login details and/or password is stolen and any third party subsequently makes use of the Website or Software without User’s consent;
      • any damage or alteration to User’s equipment including but not limited to computer equipment or a handheld device as a result of the installation or use of the Website or Software;
      • a failure to meet any of Sambot obligations under these Terms where such failure is due to events beyond Sambot reasonable control.
    3. The information and data on the “User-Forum” and “Question-Section” on the Website are User Generated. Sambot has no influence on the data and information that is transmitted between Users on the User-Forum and Question-Section, and Sambot will not monitor any content on the User-Forum uploaded or shared by Users.  Therefore, Sambot is not liable for any data and information on the User-Forum and Question-Section. Sambot may remove content and information from the User-Forum and Question-Section if we are notified that the content or information is unlawful, violating these Terms or is otherwise inappropriate.
  13. Indemnification
    1. Users will indemnify, defend, and hold Sambot harmless from and against all liabilities, damages and costs (including settlement costs and reasonable attorneys’ fees) arising out of third party claims regarding:
      1. any injury or damages resulting from behaviour of User related to the use of our Website and Software; and
      2. breach by User of these Terms or violation of any applicable law, regulation or order.
  14. Miscellaneous
    1. Sambot reserves the right to change these Terms. When we change these Terms in a significant way, we will notify Users by newsletter (if User has provided us with his e-mail address to this end) and post a notification on our Website along with the updated Terms. By continuing to use the Website, you acknowledge the most recent version of these Terms.
    2. If we do not enforce (parts of) these Terms, this cannot be construed as consent or waiver of the right to enforce them at a later moment in time or against another User.
    3. User cannot transfer the rights and obligations from these Terms to third parties.
  15. Severability
    1. The invalidity or non-enforceability of any provision of these Terms shall not affect the validity or enforceability of any other provision of these Terms. Any such invalid or unenforceable provision shall be replaced or be deemed to be replaced by a provision that is considered to be valid and enforceable and which interpretation shall be as close as possible to the intent of the invalid provision.
  16. Applicable law and jurisdiction
    1. These Terms shall exclusively be governed by and construed in accordance with the laws of the Mauritius.
    2. Unless mandatory law compels differently, all disputes resulting from or arising in connection with these Terms shall be exclusively submitted to the competent court of Mauritius, unless the dispute can be settled in an amicable fashion.
  17. Complaints, comments and suggestions
    1. Sambot strives to give you optimal service. If you have a complaint, comment or suggestion, you can contact us at [email protected]. Please provide us with your contact details, and a clear description and reason for your complaint. Complaints are usually processed within 7 working days.